Website Retarus Gmbh
Who is Retarus?
Retarus pursues a “best of breed” approach. This means that most of the products have been developed in-house, some of them patented, and supplemented with other market-leading solutions for exciting customer projects – whether it’s protecting hundreds of thousands of mailboxes at the world’s largest banks from cyber attacks, successfully supporting numerous companies in their digitalization efforts, or implementing cross-industry integration scenarios for our customers.
Retarus has been on the market for over 30 years. It is owner-managed and purely customer-financed, making it independent of venture capital and investors. Join Retarus and become a part of something great!
Job Description
– First Contact person for national and international customers outside of office hours (weekends day/night + public holidays)
– Classification of incoming customer inquires
– Documentation of communication with customers
– Escalation of unsolved issues internally to the respective on-call engineer
– Monitor incoming alerts using various tools and perform actions based on predefined instructions and procedures
Qualification
– You have a strong interest in information technology and first experience in managing computer systems
– You convince through reliability, solution-orientation, and commitment
– You are prepared to work outside normal office hours, especially at night and on weekends.
– You have good written and spoken English skills
Benefits
– We offer a brought suite of state-of-the-art technology cloud products to dive deep into tech!
– Onboarding and continues support from experienced mentors
– Modern work equipment enables you to work fully remotely after onboarding in Erfurt is completed
– Company events
– Possibility to be hired full-time in the future if matching requirements
Um sich für diesen Job zu bewerben, sende deine Unterlagen per E-Mail an sascha.ludeck@retarus.de